What we need

RB Compliance Consultancy Limited (RBCCL) will be what is known as the ‘Controller’ of the personal data you provide to us. RBCCL’s company registration number is 07904749 and its registered address is: 1 Westmeadows, Newcastle upon Tyne, NE5 1LS.

 

Unless otherwise agreed with you, we will only collect basic personal data about you, which does not usually include any special categories of personal information about you (often known as ‘sensitive personal data’). This information does, however, include the likes of your name, email address, business type, work address, job title and any interests you have indicated you have.

 

Why we need it

We need to know basic personal data in order to keep you up-to-date with our services, as requested by you on submission of your data via the website www.rbcompliance.co.uk. You can choose to unsubscribe from these communications at any time, either via the unsubscribe option on any communication sent from us, or via email robert.bell@rbcompliance.co.uk . You should note that should you do so, we will be unable to provide the service requested.

 

What we do with it

All the personal data we hold about you will be processed by our staff in the United Kingdom and, without your permission, we will not send your data to any third parties except those who directly assist us to provide the services stated above. These firms are:

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• Thinkific Labs Inc. of 400 - 369 Terminal Ave, Vancouver, BC V6A 4C4, Canada;

• Mailchimp of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA;

• Wix.com Inc of 500 Terry A. Francois Boulevard, San Francisco, California 94158, USA and

• Microsoft Corporation, of One Microsoft Way, Redmond, Washington, 98052, USA.

 

Mailchimp, Wix.com Inc and Microsoft have each provided the following safeguards to ensure the safety of your personal data, and it shall be processed to at least the same standards as set out by the General Data Protection Regulations: Mailchimp, Wix.com Inc and Microsoft each participates in The Privacy Shield framework, which is accepted by the European Commission as evidence that an adequate level of protection exists for the personal data in the country, territory, or organisation where it is being transferred, in this case, the United States.

 

You can obtain a copy of Thinkific Lab’s data protection documentation by visiting https://thinkific.com, or applying via post to Thinkific Labs Inc., 400 - 369 Terminal Ave, Vancouver, BC V6A 4C4, Canada.

 

You can obtain a copy of the safeguards and any other of Mailchimp’s data protection documentation by visiting https://mailchimp.com, or applying via post to Mailchimp, The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA.  

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You can obtain a copy of the safeguards and any other of Wix.com Inc’s data protection documentation by visiting https://www.wix.com/, or applying via post to Wix.com Inc, 500 Terry A. Francois Boulevard, San Francisco, California 94158, USA.  

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You can obtain a copy of the safeguards and any other of Microsoft Corporation’s data protection documentation by visiting https://www.microsoft.com/, or applying via post to Brendon Lynch, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA.

 

We take all reasonable steps to ensure that your personal data is processed securely.

 

We would like to send you information about our own products and services, by telephone or email. Please note that if you have consented to being sent our marketing information via email then your data will be shared with the third parties listed above, and you will receive communications via the third-party organisation Mailchimp (https://mailchimp.com).

 

How long we keep it

We will generally keep your personal data for an indefinite period of time, in order to enable us to provide you with the services requested (ongoing newsletter and information communications via email). Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.

 

Sensitive Personal Data

In addition to the basic data described above, it may also benefit you to notify us of any health condition or disability you have, so that we are aware of these conditions and how they affect you. This will allow us to take any reasonable steps to accommodate specific needs or requirements you have when providing our services to you. This type of information is known under the law as ‘special category information’ (you may also know this as ‘sensitive personal data’) and we require your explicit consent to process this information.

 

This kind of information will only be collected from you and used by RBCCL to assist you, it will not be shared with any third parties and will only be kept as long as it is required for this purpose, or until such time as you notify us you no longer consent to its processing.

 

What are your rights?

Under data protection legislation, you have several rights regarding the use of your personal data, as follows:

 

If at any point you wish to either confirm whether your personal data is being processed and/or access the data we hold on you, you can request to see this information, usually free of charge, and we will respond to this request within a month.

 

You also have the right for certain data you have provided to RBCCL to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.

 

You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.

 

You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).

 

You have the right to restrict the processing of your personal data under certain circumstances, including if you have consented to its accuracy and while this is being verified by RBCCL, or if you have objected to its processing and while RBCCL is considering whether it has legitimate grounds to continue to do so.

 

How to complain about the use of your data

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact the Director, Robert Bell at robert.bell@rbcompliance.co.uk, and he will investigate your concerns.

 

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/ .