Compliance Insights Articles

Jul 4

UKRN Joint Debt Collection Statement: Best Practices for Engaging Vulnerable Customers

In June 2023, the FCA, Ofgem, Ofwat and Ofcom published a joint letter underscoring just why it is so important to enhance support for...

How the Consumer Duty Applies to Debt Collection and Purchase

Robert Bell

Oct 13, 2022

How the Consumer Duty Applies to Debt Collection and Purchase

From ‘manufacturer’ to ‘distributor’ and ‘open products’ to ‘closed products’ the new Consumer Duty comes with a plethora of new...

Robert Bell

Feb 3, 2021

Early Arrears Treatment

Recent actions taken by the FCA highlight that their focus on the fair treatment of customers, particularly those in financial...

Robert Bell

Jan 27, 2021

The FCA Breathing Space Regulation

The Financial Conduct Authority’s consultation on The Debt Respite Scheme (Breathing Space Moratorium and Mental Health Crisis...

Regulatory Compliance Round Up - November 2020

Robert Bell

Nov 18, 2020

Regulatory Compliance Round Up - November 2020

This week, we’ll take a look at some of the latest regulatory compliance updates from across the financial services industry. RELATED...

Payment Services Directive 2 – What it means for Debt Collection Firms

Robert Bell

Jul 16, 2019

Payment Services Directive 2 – What it means for Debt Collection Firms

At a high level PSD2 aims to: contribute to a more integrated and efficient European payments market improve the level playing field for...

Key Provisions for Debt Collection Firms in the Consumer Credit Sourcebook (CONC)

Robert Bell

Jun 10, 2019

Key Provisions for Debt Collection Firms in the Consumer Credit Sourcebook (CONC)

Last week’s article covered some of the key provisions in CONC for consumer credit firms with a focus on helping customers who are...

Ofcom Rule Changes: Knock On Effect for Debt Collection

Robert Bell

Jan 30, 2018

Ofcom Rule Changes: Knock On Effect for Debt Collection

The UK’s communications regulator, Ofcom, published a Statement and Consultation paper setting out the review of its General Conditions...

Robert Bell

Oct 26, 2017

The Pre-Action Protocol - An Update

The Pre-Action Protocol for debt claims came into force on 1 October 2017 meaning it shouldn’t be too long until the first claims are...

Matthew Mason

Aug 3, 2017

Compliance Briefing: June - July 2017

To download this briefing in it's entirety, please click here. Regulatory Sanctions ICO fines Satsuma Loans for spam texts Credit company...

5 Steps to Risk Management in Debt Collection

Robert Bell

Jul 27, 2017

5 Steps to Risk Management in Debt Collection

The Financial Conduct Authority's (FCA) consultation on the extension of the Senior Management and Certification Regime (SM&CR) to all...

Update: The ICO's response to the FCA's Consultation on persistent debt and earlier interven

Robert Bell

Jul 25, 2017

Update: The ICO's response to the FCA's Consultation on persistent debt and earlier interven

The ICO, last week, published their response to the FCA’s credit card market study: Consultation on persistent debt and earlier...

Compliance Briefing Updates: April - June 2017

Matthew Mason

Jun 7, 2017

Compliance Briefing Updates: April - June 2017

Every quarter we issue a Compliance Briefing Update to ensure you stay informed of the industry's news and updates. This quarter we...

Pre-Action Protocol (PAP) - What do the changes look like in practice?

Victoria Bell

May 10, 2017

Pre-Action Protocol (PAP) - What do the changes look like in practice?

With five months to go until the pre-action protocol for debt claims comes into force (1 October 2017), let’s recap the background and...

Challenges ahead with the final version of the new pre-action protocol (PAP)

Robert Bell

Apr 13, 2017

Challenges ahead with the final version of the new pre-action protocol (PAP)

As you may well be aware, the Ministry of Justice released the final version of the new pre-action protocol (PAP) for debt claims on 21...

Robert Bell

Mar 1, 2017

Risk Management in Debt Collection

The FCA, of course, have placed a direct obligation on us to manage our risk in accordance with their rules. This has changed the game, clie

Robert Bell

Nov 1, 2016

Do you require FCA authorisation?

Understanding whether you need to be authorised by the Financial Conduct Authority (FCA) is essential! You cannot legally lend, collect...

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