UKRN Joint Debt Collection Statement: Best Practices for Engaging Vulnerable Customers
In June 2023, the FCA, Ofgem, Ofwat and Ofcom published a joint letter underscoring just why it is so important to enhance support for...
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Robert Bell
Oct 13, 2022
How the Consumer Duty Applies to Debt Collection and Purchase
From ‘manufacturer’ to ‘distributor’ and ‘open products’ to ‘closed products’ the new Consumer Duty comes with a plethora of new...
Robert Bell
Feb 3, 2021
Early Arrears Treatment
Recent actions taken by the FCA highlight that their focus on the fair treatment of customers, particularly those in financial...
Robert Bell
Jan 27, 2021
The FCA Breathing Space Regulation
The Financial Conduct Authority’s consultation on The Debt Respite Scheme (Breathing Space Moratorium and Mental Health Crisis...
Robert Bell
Nov 18, 2020
Regulatory Compliance Round Up - November 2020
This week, we’ll take a look at some of the latest regulatory compliance updates from across the financial services industry. RELATED...
Robert Bell
Jul 16, 2019
Payment Services Directive 2 – What it means for Debt Collection Firms
At a high level PSD2 aims to: contribute to a more integrated and efficient European payments market improve the level playing field for...
Robert Bell
Jun 10, 2019
Key Provisions for Debt Collection Firms in the Consumer Credit Sourcebook (CONC)
Last week’s article covered some of the key provisions in CONC for consumer credit firms with a focus on helping customers who are...
Robert Bell
Jan 30, 2018
Ofcom Rule Changes: Knock On Effect for Debt Collection
The UK’s communications regulator, Ofcom, published a Statement and Consultation paper setting out the review of its General Conditions...
Robert Bell
Oct 26, 2017
The Pre-Action Protocol - An Update
The Pre-Action Protocol for debt claims came into force on 1 October 2017 meaning it shouldn’t be too long until the first claims are...
Matthew Mason
Aug 3, 2017
Compliance Briefing: June - July 2017
To download this briefing in it's entirety, please click here. Regulatory Sanctions ICO fines Satsuma Loans for spam texts Credit company...
Robert Bell
Jul 27, 2017
5 Steps to Risk Management in Debt Collection
The Financial Conduct Authority's (FCA) consultation on the extension of the Senior Management and Certification Regime (SM&CR) to all...
Robert Bell
Jul 25, 2017
Update: The ICO's response to the FCA's Consultation on persistent debt and earlier interven
The ICO, last week, published their response to the FCA’s credit card market study: Consultation on persistent debt and earlier...
Matthew Mason
Jun 7, 2017
Compliance Briefing Updates: April - June 2017
Every quarter we issue a Compliance Briefing Update to ensure you stay informed of the industry's news and updates. This quarter we...
Victoria Bell
May 10, 2017
Pre-Action Protocol (PAP) - What do the changes look like in practice?
With five months to go until the pre-action protocol for debt claims comes into force (1 October 2017), let’s recap the background and...
Robert Bell
Apr 13, 2017
Challenges ahead with the final version of the new pre-action protocol (PAP)
As you may well be aware, the Ministry of Justice released the final version of the new pre-action protocol (PAP) for debt claims on 21...
Robert Bell
Mar 1, 2017
Risk Management in Debt Collection
The FCA, of course, have placed a direct obligation on us to manage our risk in accordance with their rules. This has changed the game, clie
Robert Bell
Nov 1, 2016
Do you require FCA authorisation?
Understanding whether you need to be authorised by the Financial Conduct Authority (FCA) is essential! You cannot legally lend, collect...
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