Compliance Insights Articles

3 days ago

Regulatory Round up - November 2024

The end of the year has seen a number of actions taken against firms and individuals. Volkswagen Financial Services (UK) Limited (VF) was...

Complaints Handling in the post-Consumer Duty world

Robert Bell

Oct 24

Complaints Handling in the post-Consumer Duty world

In our experience, complaints are often seen as challenges. They can feel like a burden; something to do to comply with FCA requirements....

Helping Customers In Financial Difficulties

Robert Bell

Oct 17

Helping Customers In Financial Difficulties

Remember, remember the 4th of November? With the updates to CONC just around the corner, we’re helping firms to make impactful changes...

FCA Update on Price and Value Outcome: Good and Poor Practice

Robert Bell

Oct 10

FCA Update on Price and Value Outcome: Good and Poor Practice

In late September the FCA issued an update on firms’ implementation of the Consumer Duty. Bringing together insights gained by the...

Robert Bell

Oct 3

Regulatory Round Up: October 2024

The FCA has published its Annual Report and Accounts for the year ending 31 March 2024 . Overall, enforcement action appears to be...

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